ImportedCV sells digital credits that are consumed instantly to deliver AI-generated output. Because of the nature of these digital goods, the following refund rules apply.
1. No Refunds on Credits
- All credit purchases (ATS Scan, Download, Combo) are non-refundable.
- Once a payment is captured by our payment processor, it cannot be reversed by us.
- Unused credits expire only if the account is terminated for terms violation.
2. Account Binding
- Credits are non-transferable.
- Credits belong only to the purchasing account.
- We cannot move credits between accounts under any circumstances.
3. Failed or Duplicate Charges
If your card was charged but no credit was added to your account due to a system error, contact support@importedcv.com with your order ID. Verified system-error duplicate charges are reviewed case-by-case.
4. AI Output Quality
AI-generated results may vary in quality and accuracy. Variation in output is not grounds for a refund.
5. Contact
Disputes: support@importedcv.com